The Nudi Point Promise
We pour our heart into every single product we make, and we want you to feel that from the moment your order arrives. If for any reason you are not completely happy, we will make it right. That is our promise to you.
NEW TO NUDI POINT?
Not sure which products are right for your skin or your needs?
Email blair@nudipoint.co.nz before you order and I will personally help you find the best fit - and share tips on how to get the most out of each product.
TRIED IT, NOT FEELING IT?
Every Nudi Point product is handcrafted with care - but we know that skincare is personal, and what works beautifully for one person may not be right for another. That is completely okay.
If you are not happy with your purchase, email blair@nudipoint.co.nz and I will do everything I can to help. If we cannot find a solution together, return it within 30 days for a full refund.
Your happiness matters more than a sale.
HOW TO RETURN
Returns are simple. Email blair@nudipoint.co.nz with your order number and I will guide you through it.
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Returns must be initiated within 30 days of purchase
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Refunds are for the product cost only - original shipping costs are non-refundable
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Return shipping is the customer's responsibility
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We recommend using a tracked service for anything over $75 NZD
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Refunds are processed back to your original payment method within 3-5 business days of receiving your return
SOMETHING ARRIVED DAMAGED?
If your order arrived damaged or faulty, please email blair@nudipoint.co.nz with a photo and your order number and I will sort it out for you straight away - no need to return anything.
Please note this policy applies to orders placed directly through nudipoint.co.nz - if you purchased from one of our stockists, please contact them directly and they'll look after you.
